Big Bear Vacation Rentals Association

Big Bear Vacation Rentals AssociationBig Bear Vacation Rentals AssociationBig Bear Vacation Rentals Association

Big Bear Vacation Rentals Association

Big Bear Vacation Rentals AssociationBig Bear Vacation Rentals AssociationBig Bear Vacation Rentals Association
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    • Home
    • Best Practices
    • Outreach
    • Stats
    • New City Caps
    • Fines given
  • Home
  • Best Practices
  • Outreach
  • Stats
  • New City Caps
  • Fines given

5 step process

1) Messaging on all advertisements and contracts

 ABSOLUTELY NO PARTIES! CANCEL THIS BOOKING WITHOUT FEES IF YOU THINK YOU WILL HAVE A PARTY.
 

Please  be mindful of our neighbors during your stay. Our property's  quiet  hours are in place to ensure that everyone can enjoy a peaceful  night's  sleep. We care a lot about maintaining good relationships with  our  community, so we appreciate you following our "house rules" during  your  stay. Disturbing the peace is a City Ordinance Violation. Please  keep  noises to a minimum between the hours of 9pm and 9am. Being on the  deck  using the BBQ after 10:00 PM can result in a fine. Failure to  comply  with these rules may result in expulsion from the property by  the City  Code Officers with no refund and additional fines from the  City of Big  Bear if they receive a noise complaint.   

2)Within 24 hours of bookings call guests

In today's modern era it is possible for guests to book homes without speaking to a host.  Make sure to call every guest within 24 hours of booking and give them the opportunity to cancel their booking if they feel they could disturb peace.  Be aggressive with communication letting them know they can get evicted and face fines,  but can cancel today without penalty.

3. Within 5 days of their arrival

Send out reminder regarding fines and evictions


4. The morning of check in

 Send out reminder regarding fines and evictions 


5. During check in remind them again of fines

Hand out the good neighbor brochure or send them one electronically but also tell them the city has raised 100's of thousands of dollars with evictions this year.  They will get fined, if they are loud. 


Suggestions and comments

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